Shipping & Returns Policy
Thank you for choosing Battery Planet. This section outlines our shipping and returns policies to ensure a seamless, transparent, and hassle-free shopping experience for all our Australian customers.
1. Shipping Policy
Fast, secure dispatch and nationwide delivery information
Free Shipping
We offer free standard shipping on all orders across Australia. There are no hidden fees or surprise handling charges added at checkout.
Order Processing
Delivery Time
The estimated delivery time varies based on your location and the shipping method chosen during checkout.
Please refer to the shipping options provided during the checkout process for estimated delivery times specific to your postal code.
Order Tracking
Once your order is shipped, you will receive a confirmation email with full tracking information to monitor the real-time delivery status of your package.
2. Returns Policy
Hassle-free 65-day return window and step-by-step RMA procedure
65-Day Return Policy
We understand that circumstances may change, and you may need to return a product. We offer a comprehensive 65-day return policy from the date of purchase.
Eligibility
To be eligible for a return, the product must meet the following criteria:
- ✓ The product must be in resalable condition.
- ✓ The product must be unused and uninstalled (terminals clean with no fitting marks).
- ✓ The item must be in its original packaging with all documentation and caps intact.
Return Process
To initiate a return, please contact our customer service team at contact@batteryplanet.com.au or call 03 7300 8300 to obtain a Return Merchandise Authorisation (RMA) number.
Refund or Exchange
Once the returned product is received and inspected by our warehouse technicians, we will notify you of the approval or rejection of your refund.
- • Refund: If approved, the refund will be processed promptly to your original payment method.
- • Exchange: Exchanges for a different model or product may also be arranged, subject to stock availability.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will promptly arrange for a replacement or full refund, including any return shipping costs incurred.
3. Contact Information
We are here to assist with any questions regarding our Shipping & Returns Policy
If you have any questions or concerns regarding our Shipping & Returns Policy, please do not hesitate to contact us using the details below:
Sat: 9am – 2pm
Derrimut VIC 3026, Australia
Thank you for choosing Battery Planet.
Need assistance with your order or initiating an RMA return? Our friendly team is ready to help.
