Privacy Policy

Introduction

This Privacy Policy applies to all personal information collected by Battery Planet ("Battery Planet", "we", "us", or "our").

In this policy we explain how and why we collect your personal information, how we use it, and what controls you have over your data. We will always handle your personal information securely and carefully. Among other things, we comply with all applicable Australian privacy laws, including the Australian Privacy Principles (APPs) established under the Privacy Act 1988 (Cth).

In addition to the provisions of this Privacy Policy, specific and additional privacy and consent provisions may apply to certain third-party payment providers (such as PayPal, Stripe, Afterpay, Zip, and credit card processing partners). Because those specific providers also govern your privacy protection during checkout, we recommend reviewing their respective privacy policies. In the event of any inconsistency between this document and the policies of those payment providers, their specific policies will prevail in relation to transaction payment processing.

Your Personal Data and Us

We refer to the collection of this data as “personal information”. Your first and last name, date of birth, delivery address, billing address, contact telephone number, and email address are examples of information which may constitute personal information. Personal information may also include details regarding your vehicle and individual preferences.

Some information provided to us by customers, contractors, and other third parties might be considered personal information. We will only collect personal information if it is reasonably necessary for one or more of our business functions or activities.

What Kind of Information You Provide to Us

We collect personal information that you provide directly to us, such as when you make a purchase, register for an account, request a quote, use our vehicle finder, or enter a competition or promotion. This may include:

• Your name and contact details (including email address, delivery address, phone number, and social media handles);
• Vehicle specifications (such as make, model, year, and battery application);
• More detailed contact and communication preferences;
• Information regarding your customer experiences, product reviews, and feedback;
• Financial and transaction details (such as payment method, order history, and billing records).

Financial information collected via the website is used by Battery Planet to process and bill you for products and services. All online payments are handled securely through PCI-DSS compliant payment gateways. Sensitive credit card numbers are never stored on our local servers.

What Information We Collect Using Our Website

When you browse or interact with our Website, we may also collect information in the following areas:

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  Location Information: If you permit our website or browser to access location services, we may use this to estimate local shipping rates or locate your nearest store depot.
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  Transaction Information: We record details when you place an order, including purchased batteries, items, dispatch date/time, and charges.
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  Usage & Preferences: We collect data on how you interact with our Website, including page views, battery searches, filter selections, and preferences.
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  Device & Log Information: We may log technical details such as your IP address, browser type, operating system, device identifiers, and access timestamps.

Information We Collect from Third Parties

In certain cases, we may collect personal information about you from third parties (including social media platforms, marketing partners, or verification services) where it is lawful and you have provided consent. This includes when you choose to connect with us via social media or participate in a joint promotion.

How Battery Planet Collects, Uses, and Discloses Personal Information

Before or at the time of collection, we take reasonable steps to inform you of who we are, why we are collecting your information, the types of organisations to which we usually disclose it, and any consequences if you choose not to provide it. We do not collect or monitor personal information without your consent, except as outlined in this policy or required by law.

Active information collection occurs when:

• You correspond with our team via phone, email, contact form, or online chat;
• You register, establish, or log into your Battery Planet customer account;
• You place an order for delivery or store pickup;
• You request a refund, exchange, or submit a warranty claim;
• You subscribe to our newsletter or enter promotions;
• You interact with our site tools, such as the vehicle battery finder.

Internet Cookies and Passive Collection

As you navigate through our Website, certain information can be passively collected using technologies such as cookies, web beacons, and server log files. For example, we may record session duration, pages visited, and navigation patterns.

This information is generally aggregated and anonymous, except when you are logged into your customer account or access our site via links in communications we have sent you. You may configure your internet browser to reject or alert you to cookies; however, disabling cookies may impact certain e-commerce functionalities such as your shopping cart.

What We Do with the Information Collected

Personal information collected by Battery Planet is used for the following primary purposes:

• To manage and maintain the functionality of our website and e-commerce shopping platform;
• To process, fulfill, and deliver orders for batteries, chargers, and accessories;
• To communicate order updates, dispatch confirmations, tracking details, and invoices;
• To process manufacturer warranty claims and provide after-sales support;
• To respond to customer service enquiries and technical questions;
• To provide marketing information, special promotions, and battery care guidance where permitted;
• To conduct market analysis, improve our product range, and optimise user experience;
• To comply with our legal, accounting, and tax obligations.

In order to operate our business and fulfill orders, personal information may be shared with trusted third-party service providers (such as freight couriers, delivery drivers, IT hosting services, payment gateways, and accounting software). These service providers are only permitted to use your information to perform their specific contracted tasks.

We are also permitted to use or disclose personal information held about you where required or authorised by Australian law, in emergencies to prevent threats to life or health, or where unlawful activity is suspected.

Sensitive Information

Battery Planet does not actively collect sensitive personal information (such as health information or racial origin). If you choose to provide sensitive information for a specific purpose, we will only collect and handle it with your explicit consent and solely to serve that purpose.

Children – Under 18

Battery Planet does not knowingly collect personal information from individuals under the age of eighteen (18) without the consent of a parent or legal guardian.

Direct Marketing

Battery Planet may send promotional communications via email or SMS regarding special offers, automotive news, and battery maintenance tips, in compliance with the Spam Act 2003 (Cth).

You may easily opt out of receiving promotional communications at any time by clicking the “Unsubscribe” link in any marketing email or by contacting our team. Please note that transactional messages (such as order receipts, shipping notifications, and warranty records) will continue to be sent as necessary to fulfill our service to you.

Security and Storage of Information

Our e-commerce store utilizes industry-standard Secure Sockets Layer (SSL) encryption to safeguard your data during transmission. While no internet transmission can be guaranteed to be 100% secure, we take all reasonable precautions and implement strict controls to protect personal information against loss, misuse, unauthorized access, or disclosure.

Personal information is securely stored in controlled facilities and encrypted databases. When information is no longer needed, we take reasonable steps to securely destroy or de-identify it in accordance with Australian legal requirements.

Complaints

If you have any questions or complaints about this Privacy Policy or our handling of your personal information, please contact our Customer Service Team directly. We will investigate your enquiry and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.